Welcome to Racq Elite’s FAQ section! We’re here to help you with any questions about our premium tennis equipment, fast global delivery, and exceptional customer service. Below you’ll find answers to our most common queries from tennis enthusiasts worldwide.

Product Questions

Q: What types of tennis products do you offer?
A: We specialize in premium tennis equipment including racquets, balls, strings, grips, court equipment, ball machine parts, and accessories. Our carefully curated selection offers championship-quality gear at crazy discount prices.
Q: How do I choose the right tennis racquet?
A: Consider your playing style (power vs control), skill level, and preferred weight/balance. Our racquets are categorized by player type – email [email protected] for personalized recommendations from our tennis experts.
Q: Are your tennis balls tournament-approved?
A: Yes! We carry ITF-approved balls for competitive play as well as practice balls. Product descriptions clearly indicate certification status.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two convenient options:
Standard Shipping (£12.95): DHL/FedEx delivery in 10-15 business days after 1-2 day processing
Free Shipping: Orders over £50 via EMS (15-25 business days after processing)
Q: Do you ship to my country?
A: We ship globally except some remote Asian regions. During checkout, simply enter your address to confirm availability. Our UK-based logistics network covers Europe, North America, and most international destinations.
Q: How can I track my order?
A: You’ll receive tracking information via email as soon as your package leaves our Dundee facility. Track directly with DHL, FedEx, or EMS using the provided tracking number.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Q: Is it safe to enter my credit card information?
A: Absolutely. We use industry-standard SSL encryption and never store your full payment details. You can also choose PayPal for additional security.
Q: Can I create an account to track orders?
A: Currently, we process orders as guest checkouts for faster service. All order updates are sent to your email, and our team can assist with any inquiries at [email protected].

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return window from delivery date. Items must be unused and in original packaging. Please email [email protected] to initiate returns. Note: Shipping costs are non-refundable.
Q: What if my equipment arrives damaged?
A: We take great care in packaging, but if damage occurs, contact us immediately at [email protected] with photos. We’ll arrange replacement or refund at no extra cost.
Q: Can I exchange for a different product?
A: Certainly! Within the 15-day window, you can exchange for any item of equal or greater value (shipping fees may apply). Contact our team to arrange.

🎾 Pro Tip: Combine multiple items to qualify for free shipping while enjoying our massive discounts! Our customer service team at [email protected] is always happy to help with any questions not covered here.

Ready to experience the Racq Elite difference? Shop our Crazy Discounts today!

The Racq Elite Team
98 Trades Ln, Dundee, GB DD2Z 1HR