Privacy Policy

Last Updated: [Insert Date]

Welcome to Racq Elite Store (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website racqelite.com or make a purchase from us.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, shipping/billing address, payment information (processed securely through our payment gateways), and phone number when you make a purchase or create an account.
• Transaction Information: Details about purchases you make, including products ordered, payment method, and order history.
• Technical Data: IP address, browser type, device information, and operating system for analytics and security purposes.
• Usage Data: Pages visited, time spent on site, and navigation patterns to improve our website experience.
• Communication Data: Records of your correspondence with us if you contact our customer service.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for tennis equipment and accessories
• To provide customer support and respond to inquiries
• To improve our website, products, and services
• To prevent fraud and enhance security
• To send transactional emails (order confirmations, shipping updates)
• With your consent, to send marketing communications about promotions and new products
• To comply with legal obligations and enforce our policies

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist in operating our website, processing payments (Visa, MasterCard, JCB, PayPal), shipping orders, and providing marketing services. These partners are contractually obligated to protect your data.
• Legal Compliance: When required by law or to respond to legal process, protect our rights, or prevent harm.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• All transactions are protected by industry-standard SSL encryption
• We do not store full payment card details on our servers
• Regular security audits of our systems
• Limited access to personal data to authorized personnel only

While we strive to protect your information, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will promptly notify you of any data breaches as required by law.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data under certain circumstances
• Restriction: Request restriction of processing your data
• Objection: Object to certain types of processing
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent for processing

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart contents
• Analyze website traffic and usage patterns
• Deliver targeted advertisements (with your consent)
• Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure adequate protections are in place for such transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy regularly.