Term and Conditions

Last Updated: [Insert Date]

1. Website Use

1.1 Eligibility

Our website and services are intended for tennis enthusiasts and competitive players aged 18 years or older. By using our site, you confirm you meet this requirement.

1.2 User Responsibilities

You agree to:

• Provide accurate account and order information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper working of our website

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our premium tennis equipment including:

• Racquets and accessories
• Ball machine parts
• Tennis balls
• Court equipment
• Grips and strings

While we strive for accuracy, slight variations in color or appearance may occur due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Intended Use

Our products are designed for tennis use. Misuse may void warranties and cause safety hazards.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order.

3.4 Order Confirmation

You’ll receive an email confirmation once your order is processed. This constitutes our acceptance of your order.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing.

4.3 Shipping Restrictions

We ship worldwide except to certain remote areas and parts of Asia.

4.4 Delivery Responsibility

Risk of loss passes to you upon delivery. You’re responsible for providing accurate shipping information.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• Items are in original, unused condition
• All tags and packaging are intact
• You’ve obtained an RMA number

5.2 Non-Returnable Items

For hygiene reasons, these items cannot be returned unless defective:

• All types of grips
• All types of strings
• Opened balls (must be unopened in original packaging)

5.3 Refund Process

Refunds are issued to the original payment method within 3-5 business days of receiving your return. Original shipping fees are non-refundable.

5.4 Damaged or Defective Items

Contact us immediately at [email protected] with photos for replacement or refund.

6. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Racq Elite Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

10. Contact Us

For questions about these Terms and Conditions, please contact us at:

Racq Elite Store
98 Trades Ln
Dundee, GB DD2Z 1HR
Email: [email protected]